FAQ
Can I choose which house I get to stay in? So long as space remains we will give you the choice of where we place you.
Will rooms be gender allocated? Rooms will be kept single sex (unless you request otherwise) as a general rule. If we have odd numbers that may cause a room to be mixed, we will give right of “refusal to share” to the first person who booked (with absolutely no obligations!).
Can I book a single room? Yes. If you look at the floor plans in our accommodation pages you can see that we have a certain number of single bedrooms. They do sell out quickly so if you are interested let us know ASAP.
My best friend and I are coming to Whistler together, can we share a room? Hopefully - we need to hear it from you both that you want to stick together before we try get you in the same room. You would be charged the “shared room” rate each.
Will bed linen be provided? Yes. Rooms are fitted out with everything you should require including one set of bed linen to fit your bed, a bath towel and a hand towel. We always have on site laundry facilities.
Can I bring my riding gear inside? All hard-goods (skis, snowboards, poles, boots, snowshoes) must be left in the secure tuning room. This keeps the snow outside where we want it & our carpets clean & dry. Obviously we’ll encourage you to keep you ski clothing on, at least until you’ve made it to the sauna!
Do I have to tidy up? Yes! A professional cleaner visits the house every week to clean common areas, bathrooms, kitchens, etc. You are still responsible for your dirty dishes, etc in the kitchen and keeping your own room clean.
Should I buy my seasons pass in advance? Take a look at our “seasons pass guide” for a full explanation, but the short answer is yes!
What happens if I injure myself whilst out there? We insist that all guests organize extensive travel insurance before leaving home, which will cover all the costs associated with injury on the mountain (including backcountry). You will need to make sure you have access to a credit card to cover initial hospital fees, which your insurance company will then reimburse. We do not offer refunds for a holiday that has already commenced, and you are more than welcome to stay for the remainder of your reservation. Your insurance company should reimburse you a percentage of the holiday costs should you decide to return home. We will do our best to find someone to take your space once you have left and cover your remaining rent.
If I want to leave Whistler early, can I have a refund on the unused time in my accommodation? Generally no, once your season has started you are committed to the full 6 months. We will try to find someone to take your place for you if you really have to go.
UK - 0208-816-8317
AUS - 1300 790 208